SHIPPING, REFUNDS, RETURNS

SHIPPING

Shipping is free for orders over $100. All our products are shipped with the United States Post Office with tracking. Please allow 2-3 days for handling time.

RETURNS

You can return an item within 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Except for earrings, all merchandise will be accepted for a refund. To complete your return, we require a receipt or proof of purchase sent to info@reuvenkassai.com with an explanation as to why the product is being returned.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@reuven@kassai.com. Once Return/Exchange has been approved, please ship merchandise to Reuven Kassai 1 Executive Drive Ste 606, Fort Lee NJ 07024.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance.